Between 22nd Jan 02:00 UTC to 22nd Jan 10:30 UTC, we experienced user search operating in a degraded state in some regions for Jira Service Desk. The issue has been resolved and the user search is operating normally.
Posted Jan 22, 2020 - 10:32 UTC
We are continuing to work on a fix for this issue.
Posted Jan 22, 2020 - 06:34 UTC
User search is currently operating in a degraded state in some regions. User mentions and user searches (JQLs, user picker fields, JSD queues, etc.) will be slower than usual. Normal operation is expected to resume by 23:00 January, 22 UTC.