Unable to view attachments in Jira old issue view

Incident Report for Jira Service Management

Resolved

Between 2021-02-09 06:00 UTC to 2021-02-12 04:30 UTC, we experienced an issue with viewing attachments for Jira Cloud. The issue has been resolved and the service is operating normally.

Posted Feb 12, 2021 - 04:42 UTC

Identified

The issue has been identified and a fix is being implemented.

Posted Feb 12, 2021 - 04:30 UTC

Investigating

We are investigating an issue with viewing attachments that is impacting some Jira Cloud customers. We will provide more details within the next hour.
Current workaround is to download the image/file or use Jira new issue view.

Posted Feb 12, 2021 - 03:17 UTC