High number of sandboxes being suspended
Incident
Report for Jira Service Management
Resolved
All sandbox sites that were affected by this incident have been restored and are now accessible.
Update
Majority of sandboxes have now been restored. We are in the final stages of restoring the remaining sandbox sites.
Update
We've begun the bulk restoration of all affected sandboxes and will be progressively restoring access.
Update
We've begun bulk restoration of all affected sandboxes and will be progressively restoring access.
Update
We've identified a fix to restore affected sandboxes.
We're working to roll this out, and then we'll develop a process to apply to all affected sandboxes.
We're working to roll this out, and then we'll develop a process to apply to all affected sandboxes.
Identified
We have identified the root cause and rolled back the code causing the issue. We're now exploring bulk restoring effected sandboxes.
No data was lost.
As a workaround, customers can 'Restore' their sandboxes and the app should be back online.
No data was lost.
As a workaround, customers can 'Restore' their sandboxes and the app should be back online.
Update
We continue to investigate this issue's root cause. More will be shared in the next updates.
As a workaround, customers can 'Restore' their sandboxes and the app should be back online.
As a workaround, customers can 'Restore' their sandboxes and the app should be back online.
Investigating
We are seeing sandboxes being suspended at an anomalously high rate. The team is working on finding the root cause and restore affected sandboxes.
This incident affected: Service Portal.