No access to Jira Cloud - ERROR I6HQNH

Incident Report for Jira Service Management

Resolved

Starting on March 23rd, some users experienced issues accessing some Atlassian Cloud products. The issue has been resolved and the service is operating normally.
Posted Mar 25, 2021 - 17:53 UTC

Monitoring

We are continuing to investigate the errors related to Jira Service Management. We have mitigated the problem, but continue to investigate the root cause.
Posted Mar 25, 2021 - 04:22 UTC

Update

We are continuing to investigate the errors related to Jira Service Management. We will provide more details once we identify the root cause.
Posted Mar 24, 2021 - 12:38 UTC

Update

We do not have a root cause for the issue impacting Jira Service Management. We are investigating and will post updates within the next hour.
Posted Mar 24, 2021 - 10:16 UTC

Update

We are continuing to investigate this issue.
Posted Mar 23, 2021 - 14:10 UTC

Investigating

We are investigating an issue with accessing Jira that is impacting some Jira cloud customers. When trying to access JiraService Management, they are getting "ERROR I6HQNH Something's gone wrong" error. We will provide more details within the next hour.
Posted Mar 23, 2021 - 13:03 UTC