Automation rule execution are delayed
Incident
Report for Jira Service Management
Resolved
Between 13:00 UTC to 16:30 UTC, we experienced delays in automation processing across Confluence, Jira Service Management, and Jira, which was causing rules to appear stuck.
The issue has been resolved and we expect new automations to continue processing without delay.
For automation processes initiated before 16:30 UTC, they may take until 08:00 UTC March 19th, 2025, however, we anticipate processing to be completed quicker. No action is required from users for these automations to be completed.
The issue has been resolved and we expect new automations to continue processing without delay.
For automation processes initiated before 16:30 UTC, they may take until 08:00 UTC March 19th, 2025, however, we anticipate processing to be completed quicker. No action is required from users for these automations to be completed.
Update
We have successfully identified and mitigated the issue affecting all automation customers, which was causing rules to appear stuck. New automations should now process as expected without delay.
For automation processes initiated from 13:00 UTC to 16:30 UTC on March 18th, 2025, in Jira, Jira Service Management, and Confluence, execution will continue but may experience delays of up to one day. No action is required from users for these automations to be completed. We are closely monitoring the situation and will provide further updates as more information becomes available.
For automation processes initiated from 13:00 UTC to 16:30 UTC on March 18th, 2025, in Jira, Jira Service Management, and Confluence, execution will continue but may experience delays of up to one day. No action is required from users for these automations to be completed. We are closely monitoring the situation and will provide further updates as more information becomes available.
Monitoring
The delayed execution of automation rules is mitigated and recovery is in progress. We are now monitoring closely.
Update
We are investigating cases of degraded performance regarding automation rules execution for Confluence, Jira Service Management, and Jira Cloud customers.
We are applying mitigation to speed up rule execution.
We will provide more details within the next hour.
We are applying mitigation to speed up rule execution.
We will provide more details within the next hour.
Investigating
We are investigating cases of degraded performance w.r.t automation rules execution for Confluence, Jira Service Management, and Jira Cloud customers. We will provide more details within the next hour.
This incident affected: Jira Service Management Web, Service Portal, Opsgenie Incident Flow, Opsgenie Alert Flow, Opsgenie Incident Flow, Opsgenie Alert Flow, Jira Service Management Email Requests, Authentication and User Management, Purchasing & Licensing, Signup, Automation for Jira, and Assist.