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Get webhook notifications whenever Jira Service Management creates an incident, updates an incident, resolves an incident or changes a component status.
A small number of voice notifications for Jira Service Management and Opsgenie customers using India based mobile numbers may fail. Customers may see failed voice call logs and not receive the expected paging call.
Our 3rd party notification provider is actively working towards restoring the voice notification delivery and we will provide updates once the issue is resolved. If you need any further support or information, please reach out to our support team.
Posted Jul 22, 2026 - 06:59 UTC
Identified
We are working with our notification provider to resolve the issue. We will provide another update in 24 hours or as soon as more information becomes available.
Posted Jul 21, 2026 - 09:48 UTC
This incident affects: Jira Service Management Web, Service Portal, Opsgenie Incident Flow, Opsgenie Alert Flow, Opsgenie Incident Flow, Opsgenie Alert Flow, Jira Service Management Email Requests, Authentication and User Management, Purchasing & Licensing, Signup, Automation for Jira, Assist, and Assets.
